Please note that once you have placed (an) orders with JoyBona, it means that we have reserved time in our schedule exclusively for you. Therefore, it is impossible to cancel or modify your order after 6 hours from the time you placed the order.
To avoid this situation, please provide us with a cancellation notice for at least 6 hours. If you insist on canceling without 6 hours, please be patient to receive the package and then proceed returning in accordance with our Refund Policy to get full or partial refund.
You can cancel by contacting JoyBona at:
Email: contact@joybona.com
We will do our best to accommodate your request.