Contact

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We are JOYBONA LTD
Office address: 71-75 SHELTON STREET COVENT GARDEN LONDON UNITED KINGDOM WC2H 9JQ
Email: contact@joybona.com

[/col] [/row] [row] [col span=”6″] [title text=”Frequently Asked Questions”]

Please read our FAQ before sending us a message.

[accordion] [accordion-item title=”How do I request a refund or exchange?”]

Please initiate your request on our Contact Us page and wait for our Customer Support Team’s response. Make sure to provide all requested information, including attaching photos of the received parcel for us to check the issue.

[/accordion-item] [accordion-item title=”Which payment methods are accepted in the Online Shop?”]

Paypal, Visa, Master Card is accepted

[/accordion-item] [accordion-item title=”How long will delivery take?”]

• 3-5 days to processing
• 4-10 days delivery depending on location and whether it is peak period or not?

[/accordion-item] [accordion-item title=”How secure is shopping in the Online Shop? Is my data protected?”]

All data is absolutely protected.

[/accordion-item] [accordion-item title=”What exactly happens after ordering?”]

Immediately after receiving the goods – we immediately design and produce. The process takes 3-5 working days. Then it will be sent to the carrier. After the next 4-10 working days you will receive the goods.

[/accordion-item] [accordion-item title=”Do I receive an invoice for my order?”]

Yes – you will receive a payment or purchase invoice if you request it from us. PDF invoice will be sent via email.

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